Support
Get help with AlignSure — from onboarding to ongoing operations.
Support Channels
Email Support
For general platform questions, configuration help, and troubleshooting.
support@alignsure.com- Within 1 business day (Essentials)
- Same business day (Professional)
- 4-hour response (Enterprise)
Priority Support
Available to Professional and Enterprise customers. Includes escalation paths and dedicated support contacts.
Upgrade to Professional or Enterprise for priority support →Dedicated Support (Enterprise)
Enterprise customers receive a dedicated Customer Success Manager, phone support, and dedicated Slack channel access.
Learn about Enterprise →Support Hours
Standard support hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. Enterprise customers with dedicated support receive extended coverage as defined in their service agreement.
Before You Contact Support
These resources may help resolve your question faster:
Report a Security Issue
If you believe you have discovered a security vulnerability in AlignSure, please report it to security@alignsure.com. Do not disclose security vulnerabilities through public channels or support tickets.
We take all security reports seriously and will respond within 24 hours with an acknowledgment and triage assessment.
Feature Requests
We welcome feedback from customers. To suggest a feature or improvement, contact your Customer Success Manager (Enterprise) or email support@alignsure.com with the subject line "Feature Request".
Need a demo instead
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